Cancellation & refunds.

How to request cancellation or a refund

Email support@techmintra.com from your account email with your workspace name, order or invoice reference, payment date, amount and reason for the request. For a new service you want to cancel, contact us before activation or custom work begins wherever possible.

For a service defect or a material difference from the purchased description, report the issue within 7 days of purchase. Include relevant screenshots without passwords, access tokens, full card details or one-time passwords. This reporting window does not remove rights available under applicable law.

When a refund applies

• Confirmed duplicate payment: the extra payment for the same purchase is refundable after the payment records are verified.
• Paid service not delivered: if payment succeeded but Tech Mintra has not provided the purchased access or service and cannot fulfil it, the amount paid for the undelivered service is refundable.
• Verified service defect or incorrect service: if an issue reported within 7 days makes the purchased service unusable or materially different from its description and we cannot resolve it, the amount attributable to the affected service is refundable.

We verify the payment, delivery and relevant usage records before confirming the refund amount. Full or partial refunds reflect the affected purchase or undelivered portion; a duplicate charge is not deducted from the valid original purchase.

Delivered services and usage

A change of mind after access has been activated, non-use of an available subscription, consumed messaging or chatbot usage, and completed custom work do not automatically qualify for a refund. They remain subject to the eligible cases above, any written purchase terms and applicable law.

Unused usage credits are not automatically refundable merely because a workspace is no longer being used. An incorrect debit, duplicate top-up or credit that was paid for but not provided can be reviewed under this policy. Include the specific payment and usage entries in your request.

For custom development or integrations, the written quote must state the scope, milestones and cancellation terms before purchase. Refunds for undelivered work are assessed against those agreed milestones. Roadmap features and third-party approval are not guaranteed parts of a purchase.

Stopping future subscription renewal

Where recurring billing is enabled, disable future renewal in Billing before the next collection is processed. Check the subscription status and current period end. Contact support if you cannot find or use the cancellation control.

Stopping renewal prevents future renewal collections once the change is confirmed. It does not automatically refund a charge already processed. Unless the subscription is ended as part of an agreed refund or another account action, paid access continues until the displayed subscription period ends.

Response and review timelines

We acknowledge requests within 2 business days and provide a decision within 5 business days of receiving the information needed to review the request. If information is missing, we explain what is required.

If payment-provider reconciliation or a technical investigation prevents a decision within that period, we send a status update within the same 5-business-day period, explain the outstanding check and give the next expected update date. Business days mean Monday to Friday, excluding public holidays in India.

Refund processing and bank credit

Once approved, we initiate the refund within 1–2 business days. We confirm the amount and provide the available payment-provider refund reference. Refunds go to the original payment source, not to a different account supplied by email.

After initiation, bank or payment-provider credit typically takes 5–10 business days; some payment methods are faster. This is an estimate, not a guaranteed bank credit date. If the amount has not arrived after that period, email support with the original transaction and refund references so we can trace it with the payment provider.

Failed or pending payments

A bank debit with a failed or pending checkout is different from an approved merchant refund. The payment provider or bank may need to reconcile or reverse the transaction. Contact support promptly with the payment reference and check the status with your bank. Avoid repeated payments while the transaction is unresolved.

If a payment is confirmed as successful but the purchased service was not delivered, the eligibility rules above apply. Do not send a new payment simply to resolve missing access.

Digital services and related policies

Tech Mintra delivers software and digital services. There are no physical goods to ship or return and no shipping charge.

Read the Service Delivery Policy, Terms & Conditions and current plan details before purchase. For unresolved cancellation or refund questions, email support@techmintra.com with your earlier request reference. Nothing in this policy excludes rights that cannot lawfully be excluded.