Product questions
Help shoppers ask about variants, details and the information your team provides.
INCOMING QUESTION
“Hi, is this product available in another colour?”
Product enquiryKEEP CUSTOMERS IN THE CONVERSATION
Give product and order questions one place to land.
Give shoppers a shared place to ask product questions and speak with your team. Keep support, relevant announcements and order-related communication connected.
Tech Mintra WhatsApp for E-commerce & D2C
WHATSAPP FOR YOUR INDUSTRYE-commerce & D2C
A PRACTICAL CUSTOMER WORKFLOW
01Start with their question
02Keep the context together
03Stay relevant after the sale
Bring product questions and customer-care conversations closer to your store workflow.
CONNECTED BY TECH MINTRAFROM DISCOVERY TO YOUR TEAMAn enquiry comes in.
An enquiry comes in.
Your team gets the context.
A campaign, your website or a WhatsApp message can start the conversation. Keep the customer’s interest visible as your team takes the next step.
Ad enquiriesWebsite formsWhatsApp
See how sources connect EXAMPLE / E-COMMERCELead context
Hi, is this product available in another colour?
- Enquiry
- Product enquiry
- Team
- Customer care
- Next step
- Keep the context together
YOUR EVERYDAY CUSTOMER QUESTIONSWhat your team can do
What your team can do
with Tech Mintra.
A shared workspace for the questions, handovers and updates your team handles every day.
Shared customer support
Keep customer conversations and handovers organised across your care team.
KEEP THE OWNER CLEAR
Customer care
Contact details + conversation historyOrder-related communication
Prepare relevant approved templates for order updates. Automated order events require an appropriate integration.
PREPARE A RELEVANT UPDATE
E-commerce updates
Audience → Approved template → Delivery statusOpted-in announcements
Personalise product and campaign messages for the audience that wants to hear from you.
YOUR INFORMATION, READY TO USE
Business detailsFAQs
Configure the assistant around your business.A CLEAR FOLLOW-UP PROCESSFrom the first question
From the first question
to the next action.
Keep the enquiry, the relevant information and the person responsible for the next step connected.
Let’s map your workflow- 01
Start with their question
Understand the product or order-related assistance the customer needs.
- 02
Keep the context together
Assign the conversation and use labels for clear customer-care ownership.
- 03
Stay relevant after the sale
Share appropriate updates using approved templates and configured workflows.
A LITTLE MORE CLARITYGood questions.
Good questions.
Clear answers.
Still deciding? We’re here to help.
Talk to the teamIs Shopify or WooCommerce connected automatically?+
A store integration is not assumed. Tell us your store platform and the events you want to connect so we can assess supported options.
Can we take payments directly inside WhatsApp?+
Do not assume in-chat payments are included. Discuss your checkout and payment needs with our team before choosing an integration.
What do we need to get started?+
Choose a plan and create a workspace. You need an eligible WhatsApp Business setup and the required Cloud API connection. Our team can discuss your existing number and onboarding requirements.
Are messaging charges included in the subscription?+
Your platform subscription and messaging usage are separate. Review current plan limits, wallet charges and billing details before sending.
MORE WAYS TO CONNECT
All solutions Explore other industries.
LET’S TALK ABOUT YOUR BUSINESSMake WhatsApp work
Make WhatsApp work
for your business.
See the right workflow for your team.